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Shipping & Returns

Shipping Policy

Welcome to Masons Electrical's Shipping Policy section. Here, we aim to provide you with clear and concise information about our shipping methods, packaging, and costs. Our commitment is to ensure transparency and build trust with our valued customers, encouraging loyalty and satisfaction.
If you have any questions or need further details, please feel free to reach out to our team. We are here to assist you every step of the way.

Return & Exchange Policy

At Masons Electrical, we stand behind the quality of our products and want you to be completely satisfied with your purchase. This Returns Policy outlines the terms and conditions for returning items to ensure a smooth and fair process for all customers.

1. Eligibility for Returns

  • Products must be returned within 7 days from the date of purchase.

  • Items must be in new, unused, and resalable condition with original packaging, manuals, and accessories.

  • Proof of purchase (receipt or invoice) is required for all returns.

2. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned unless defective:

  • Custom-made or special-order electrical products

  • Opened software, firmware, or downloadable products

  • Products with tampered or missing serial numbers

  • Used or installed electrical components (unless faulty)

3. Defective or Damaged Products

  • If you receive a defective or damaged item, contact us within 7 days of delivery.

  • We may require photo/video evidence or request the product to be returned for inspection.

  • If verified, we will offer a free replacement, refund, or store credit (at your choice).

4. Return Process

  1. Contact Us – Email/Call us at admin@masonselectrical.co.za or 079 513 2241 to initiate a return request.

  2. Return Authorisation (RA) – We will provide an RA number and return instructions.

  3. Pack & Ship – Securely package the item and ship it back to our designated return address.

  4. Inspection & Resolution – Once received, we will inspect the product and process your refund/replacement within 7 Business Days.

5. Refund Options

  • Refunds will be issued to the original payment method (processing time depends on your bank).

  • Store Credit may be offered for faster resolution (if preferred).

  • Shipping Costs – Customers are responsible for return shipping unless the return is due to our error.

6. Exchanges

  • Exchanges for a different product are subject to availability and price differences.

7. Warranty Claims

  • Products covered under manufacturer's warranty will be handled per the warranty terms. Contact us for assistance.

8. Final Notes

  • We reserve the right to refuse returns that do not meet our policy criteria.

  • This policy complies with South Africa's consumer laws.

Contact Us:
📧 Email: admin@masonselectrical.co.za
📞 Phone: 079-513-2241
📍 Address: 5 Versailles Close La Rochelle, Bellville, 7530

By purchasing from Masons Electrical, you agree to this Returns Policy. We appreciate your business and are committed to resolving any issues fairly and promptly.

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